Refund Policy
A legal disclaimer
Effective Date: July 7, 2025
Last Updated: July 7, 2025
At Tree of Life Global Services, LLC we are committed to providing high-quality services and customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our website at TreeoflifeGS.com.
Refund Policy
General Policy
Due to the nature of service-based work, all sales are considered final unless otherwise stated in a written agreement. However, we understand that certain circumstances may warrant a refund or credit.
Refunds are issued at our sole discretion and only under the conditions outlined below.
Eligibility for Refunds
You may be eligible for a full or partial refund if:
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The service was not delivered as agreed upon in the contract or service agreement.
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You cancel the service before any work has begun.
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A billing error occurred on our part.
Refund requests must be submitted in writing within [7–14] days of the purchase or service date.
Non-Refundable Items
Refunds will not be issued for:
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Services that have already been rendered or partially completed.
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Missed appointments or late cancellations (within 24 hours of the appointment time).
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Digital materials, downloads, or intellectual property delivered.
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Customized or personalized services after work has commenced.
Deposits and Retainers
Deposits and retainers are non-refundable unless explicitly stated otherwise in your service agreement. They secure your booking and cover administrative and initial preparation time.
Rescheduling and Cancellations
You may reschedule a service appointment with at least 24 hours notice without penalty. Cancellations made with insufficient notice may be subject to a cancellation fee or forfeiture of deposit.
How to Request a Refund
To request a refund, please contact us at:
Tree of Life Global Services
support@treeoflifeglobalservices.com
Please include your full name, the date of purchase, service type, and reason for the refund request. We aim to process all refund requests within 7 business days.
Dispute Resolution
If you are unsatisfied with a service, we encourage you to contact us directly so we can work toward a resolution before pursuing a refund or initiating a dispute with your payment provider.
Questions?
If you have any questions about this Refund Policy, please contact us at support@treeoflifeglobalservices.com.