Refund Policy
Tree of Life Global Services
Effective Date / Last Updated: July 7, 2025
At Tree of Life Global Services, LLC we are committed to providing high-quality services and customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our website at treeoflifeGS.com.
General Policy
Due to the nature of service-based work, all sales are considered final unless otherwise stated in a written agreement. However, we understand that certain circumstances may warrant a refund or credit. Refunds are issued at our sole discretion and only under the conditions outlined below.
Eligibility for Refunds
You may be eligible for a full or partial refund if: the service was not delivered as agreed upon in the contract or service agreement; you cancel the service before any work has begun; a billing error occurred on our part. Refund requests must be submitted in writing within 7 days of the purchase or service date.
Non-Refundable Items
Certain services and related expenses, such as processing fees, completed assessments, or resources already shared, are non-refundable once the delivery process has initiated.
Deposits and Retainers
Any deposits or retainer fees paid to secure a project timeline or service date are generally non-refundable as they represent our commitment to reserve resources for your specific engagement.
Rescheduling and Cancellations
We respect your time and ask for the same in return. Cancellations made with less than 48 hours notice may result in a forfeiture of the service fee or deposit. Rescheduling requests will be handled on a case-by-case basis.
How to Request a Refund
To initiate a refund request, please email our support team with your project details, date of purchase, and the specific reason for your request. All requests are reviewed within 5-10 business days.
Dispute Resolution
If a consensus cannot be reached regarding a refund, Tree of Life Global Services, LLC reserves the right to follow the mediation process as outlined in our primary Terms & Conditions.
Questions?
If you have any questions regarding our refund policy, please contact us at support@treeoflifeGS.com.